Return Eligibility

Timeframe: Returns must be requested within 30 days of receiving the item. This timeframe ensures a smooth and fair process for all customers.

Condition of Items: Returned items must be in their original condition, including:

• Being unused and unworn (if applicable).
• Retaining all original tags.
• Preserving the original packaging.

Non-Returnable Items:

• Sale items.
• Gift cards.
• Items marked as final sale.

How to Request a Return

Contact Information:

• Email: info@designerseas.com with your order details and the reason for the return.
• For EU customers exercising their right of withdrawal, no specific reason is required.

Approval Process: Once your return request is approved, Plushie Face will provide:

• A return shipping label (if applicable).
• Detailed instructions for sending the item back.

Refund Process

Inspection and Notification: After receiving the returned item, Plushie Face will inspect it and notify you of the refund approval status.

Refund Timing:

• Approved refunds will be processed to your original payment method within 10 business days.
• EU customers will also receive refunds for the cost of standard delivery (if applicable) in accordance with EU regulations.

Rejection: Returns that do not meet eligibility conditions (e.g., damaged, used, or missing original packaging) will not qualify for a refund.

Special Cases and Replacements

Incorrect Items Received: If you receive an item that differs from what was ordered, a replacement will be provided at no extra cost. Evidence, such as photographs, may be required for verification.

Items Not Received: If your order has not arrived within 30 days (or the maximum delivery time specified at checkout), Plushie Face will issue a free replacement or refund based on your preference.

Non-Refundable Scenarios

Plushie Face does not provide refunds for:

• Dissatisfaction with Product: Examples include perceived differences in size, weight, or appearance. For instance, ordering an item and feeling it does not match your expectations.
• Final Sale Items: Items marked as final sale are non-refundable unless defective.

European Union Consumer Rights

Customers in the EU are entitled to additional rights:

Right of Withdrawal:

• EU customers may cancel their order for any reason within 14 days of receiving the item.
• The cost of standard delivery (if paid) will be refunded as part of this process.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

For more details about your rights, please contact info@designerseas.com

Need Assistance? For any questions or issues regarding refunds, returns, or replacements, please reach out to:

• Email: info@designerseas.com
• Contact Form: Available on the Plushie Face website