we strive to offer a seamless shipping experience to our valued customers. This policy outlines our shipping process, estimated delivery times, and other essential details to ensure transparency and clarity.

Processing Time

• Orders are processed and shipped within 2-5 business days from the date of purchase.
• Processing times may extend during holidays, sales events, or other high-demand periods.
• If an order cannot be fulfilled within this timeframe due to unforeseen circumstances, we will notify you via email.

Shipping Timeframes

Estimated Delivery Times:

• United States: 5–12 business days.
• Canada, Australia, and New Zealand: 10–20 business days.
• United Kingdom and Europe: 10–20 business days.
• Rest of the World: 10–30 business days.

Important Notes:

• Delivery times are estimates and may vary depending on your location and the shipping carrier.
• Remote or rural areas may experience longer delivery times.
• Please allow extra time for international deliveries due to customs clearance procedures.

Shipping Costs

• Shipping costs are calculated at checkout based on your location and the weight of your order.
• Free shipping promotions may apply for orders over a specific threshold, as indicated on the Plushie Face website.

Tracking Information

• All orders include tracking information, which will be emailed to you once your order has been shipped.
• If you do not receive tracking details within 5 days of placing your order, please contact info@laidbacklady.com

Lost or Delayed Shipments

Lost Packages:

• If your package has not arrived within 30 days of shipment (or 45 days for international orders), it may be considered lost. In such cases, Plushie Face will issue a free replacement or refund.

Delays:

• Delivery delays caused by natural disasters, customs issues, or carrier disruptions are beyond our control.
• For delays exceeding 30 days (excluding carrier-marked “delivered” shipments), please contact us for assistance.

Address and Delivery Issues

• Ensure that the shipping address provided is accurate and complete.
• Plushie Face is not responsible for orders shipped to incorrect addresses provided by the customer.

Customs, Duties, and Taxes

• International customers are responsible for any customs duties, taxes, or fees imposed by their country.
• Plushie Face is not liable for delays caused by customs clearance processes.

Additional Details

Order Shipping Confirmation:

• You will receive a shipping confirmation email with tracking details as soon as your order is dispatched.

Weekend and Holiday Shipping:

• Orders placed on weekends or holidays will be processed on the next business day.

Partial Shipments:

• In some cases, orders may be shipped in multiple packages to ensure timely delivery. You will receive separate tracking details for each package if applicable.